ESSENTIAL JOB FUNCTIONS:  Works under the general direction of assigned supervisor to provide administrative support to department service centers within the Public Works Division. Performs data entry duties and standard accounting functions. Analyzes and processes payroll and personnel documentation, route mail, directs visitors and performs other related administrative tasks as needed. Maintains employees’ payroll and personnel files. Maintains, sorts, organizes, and archives other administrative files as required. Ensures all files and reports are prepared for audits in accordance with internal or external requirements. Performs duties in keeping records of materials and equipment being ordered, received and issued to verify accuracy to generate and prepare various reports regarding inventory and equipment for management review. Interacts with the 311 Support Center to resolve citizens’ complaints. Utilizes specialized knowledge to resolve complaints, service requests and/or direct complaints or service requests to the appropriate city personnel or external agency for resolution. Enters and receives data for various system applications such as work order system and Oracle for determination. Analyzes and manages work orders to ensure accurate data is inputted into the appropriate systems. Assists with monitoring or tracking payments for proper documentation, authorization and/or utilize appropriate Oracle reports or applications to verify funds in absence of Supervisor. Creates and prepares a variety of correspondences, memorandums, spreadsheets and reports by utilizing various computer applications. Interacts and communicates verbally and in writing with the general public, other team members, and management on a variety of issues and concerns to support administrative operations as needed.

 

Performs additional functions (essential or otherwise) which may be assigned.

 

TYPICAL PHYSICAL DEMANDS:  Must be able to communicate clearly both verbally and in writing.  Requires the ability to operate general office equipment such as a computer and telephone.

 

TYPICAL WORKING CONDITIONS:  Majority of work is performed in office environment. May require some work in an environment whereas exposed to odors and noise.